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AVATAR Solutions Honors Mena Regional Health System

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Mena Regional Health System was recently honored by AVATAR Solutions, survey research program designed to collect data to measure and compare hospitals nationwide on scores for HCAHPS (Hospital Consumer Assessment of Healthcare Provider and Systems).  Following extensive efforts from all MRHS employees to improve the patient experience, MRHS was awarded in three areas, Exemplary Service – Most Improved In-Patient Care; HCAHPS Most Improved – Responsiveness – Medium Hospital; and HCAHPS Most Improved – Pain Management – Medium Hospital.

Based on a 5-Star rating system, Mena Regional Health System is currently rated a 4-Star facility.  “All departments throughout the hospital share in the successful improvements and continue to strive diligently to provide excellence in patient-centered care to all who enter the facility,” hospital staff stated in a press release.

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