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New VA Clinic to Open Next Month


The Mena Veteran’s Community Based Outpatient Clinic, or CBOC as it is commonly known, will open the doors to their newly constructed facility on October 2, 2017. The new clinic is set to take calls beginning on September 30.

Chris Durney, Public Affairs Specialist for the Central Arkansas Veterans Health System, told the Pulse that furniture and equipment have been delivered and installed, and their Information Technology and Engineering/Biomedical crews will be working to “install medical equipment such as exam tables, hand sanitizers, sharps containers, etc.”

The new 10,000 sq. ft. facility is located on South Morrow Street in Mena, next to the Post Office. “We are excited about it,” said Durney. “We are looking forward to opening, I think it’s going to be a wonderful facility.”

Mark Wilson, Community Based Outpatient Clinic (CBOC) Coordinator, said they plan to maintain all the services offered at the current clinic including 10 exam rooms and a women’s health and procedure room, with a goal to expand all CBOCs to include physical therapy services.

The decision to move was made, in part, to implement more services and the PACT (Patient Aligned Care Team) model, in which each veteran has a team that provides primary care services, and helps coordinate services for specialty care when needed.

The implementation of PACT is hoped to make a large impact on how veterans receive care. According to their website, PACT is “the cornerstone of the New Models of Care initiative that is intended to transform the way Veterans receive care. PACT assists VHA in transforming Veterans’ care by providing patient-driven, proactive, personalized, team-based care focused on wellness and disease prevention. This results in improvements in Veteran satisfaction, improved healthcare outcomes, and costs. The PACT model is built on the well-known concept of the patient-centered medical home staffed by high-functioning teams.” They also plan to implement more telemedicine methods at the new facility as well.

Although the new center will not include dental services, CAVHS staffers explained at a recent town hall meeting that they are “focusing on provider agreements to get local dentists to partner with CAVHS” to keep veterans from having to travel to North Little Rock for dental care.

Officials hope to have a grand opening event in early November. Details will be announced as they are received.

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