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Roberts’ Information Systems – A Trouble Shooter

BY JACLYN ROSE –

“Working with computers is something that I really like doing and I have been told I’m pretty good at it.  I enjoy figuring out what is causing the problem that people are having.  Then when I solve that problem I enjoy that customers are happy with the work I have done,” said John Roberts, owner of Roberts Information Systems.

Roberts was born in Jackson, Mississippi but moved to Mena at the age of five.  A 1996 graduate of Mena High School, he then went on to graduate with an Associates Degree in General Studies from Rich Mountain Community College (RMCC).  “After completing my degree from RMCC, I went to the University of Arkansas at Fayetteville.  I wasn’t sure what direction I was heading in and after one semester moved back to Mena.  My mom told me that RMCC was starting up a new series of technology classes and I decided I would give that a try,” explained Roberts.

Roberts quickly learned that working with computers was something he enjoyed and started an internship with Mena Regional Health Systems (MRHS).  “A three month internship turned into a full time job.  While working at the hospital I continued taking classes at RMCC working on another Bachelors Degree with plans to return to the University of Arkansas to get a Computer Engineering Degree,” Roberts explained.

After completing an Associates Degree in Network Administration in 2002, Roberts was offered the job of Information Systems Director at MRHS, a job he held for eleven years, while also attending John Brown University in Fort Smith, working on a Bachelors Degree in Business Information Systems, which he earned in May of 2005.  Additionally, Roberts completed a Masters of Science in Information Systems Security from Colorado Technical University in November of 2007.

While working as the Information Systems Director, Roberts was responsible for 100 computers with 350 end users, he was also in charge of phones, networks, printers, copiers and fax machines.  It was also during this time that Roberts met his wife of eight years, Kobi, and her three children: Aiden, Rodney and Monique.  “Family is very important to me and my wife is very supportive of what I do.  After leaving the hospital I went to work for Data Max, a printer/copier company that required me to drive all over the state and took too much time away from the family,” explained Roberts.

As a result, Roberts put more of a focus into Roberts Information Systems, a locally based computer company, founded in 2001, that serves both residents and businesses in Polk County and the surrounding area.  “We offer to come to your place of business or home to diagnose and troubleshoot any problem, big or small, that you might be having with your computer or network.  It is like a puzzle to me when a computer has a problem.  It brings me satisfaction to fix the problem and see a computer go back to where it should be,” explained Roberts. “Our hours are 9 am to 5 pm, Monday through Friday with after hours work available if needed.  We can be reached at 479.234.1509 or by email at robertsinfosystems@sbcglobal.net, you can also find us on Facebook.”

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